If your heat pump is not heating, not cooling, making unusual noise, icing up or failing to start, Climax Energy can inspect the system, identify the cause and explain the appropriate repair options.
We service ducted and ductless heat pump systems across Metro Vancouver.
Service Request
Describe your symptoms and we'll arrange a service visit.
📞 (250) 201-2030We serve Metro Vancouver including Vancouver, Burnaby, North Vancouver, Richmond, Coquitlam, Surrey and Langley.
SYMPTOMS
These are common situations where a professional diagnosis is appropriate. Do not attempt refrigerant work or open electrical panels yourself.
Heat pump is running but the home is not warming properly
System is blowing cool air when heating is expected
Heat pump will not turn on
Outdoor unit is repeatedly icing or not clearing frost normally
Unusual grinding, rattling, buzzing or other new noises
Indoor unit is leaking or condensate is not draining correctly
System starts and stops more frequently than expected
Heating or cooling performance has noticeably declined
Thermostat or control behaviour is inconsistent
Breaker trips or an electrical problem appears to be affecting operation
DIAGNOSIS
A heat pump problem can originate in controls, airflow, electrical components, sensors, refrigeration operation, drainage, indoor equipment or the outdoor unit. A professional diagnosis identifies the actual failure before repair recommendations are made.
SYSTEM TYPE
The diagnostic approach differs between a central ducted system and a ductless mini-split. Both types can be serviced.
For ducted systems, comfort problems can involve the heat pump itself, the indoor air handler, controls, airflow or the existing duct distribution system. Diagnosis should consider the complete system rather than focusing only on the outdoor unit.
Ducted Heat Pump Installation →Ductless systems can experience issues related to individual indoor heads, multi-zone operation, controls, condensate drainage, fan performance or the shared outdoor system. A problem in one zone does not automatically mean the entire system needs replacement.
Ductless Heat Pump Installation →COLD WEATHER
Some frost on an outdoor coil can occur during cool, damp heating operation — this is normal. Heat pumps periodically run a defrost cycle to clear it automatically.
Persistent heavy icing, repeated failure to clear frost or a significant loss of heating performance are situations that should be professionally assessed rather than assumed to be normal operation.
Cold Climate Heat Pumps →PROCESS
Every repair visit follows a consistent process so you understand what's happening and what the options are before any work is authorised.
We start by confirming the reported symptoms and reviewing the system's history and configuration.
We inspect and test the relevant heat pump components to gather diagnostic information.
We identify the likely cause of the problem — not just the symptom — before any repair is recommended.
We explain the repair scope and the available options, including relevant cost and condition factors.
Authorised repair work is carried out once you understand and approve the scope.
We test system operation after the repair to confirm the issue is resolved before we leave.
REPAIR OR REPLACE
The right decision depends on the specific failure, system condition and your objectives — not on age alone. We'll give you an honest assessment of both options.
Age alone is not an automatic replacement rule.
COST
Repair cost depends on a number of factors specific to each service visit. There is no single price that applies to every heat pump problem — a proper scope requires a diagnosis first.
A service assessment is the appropriate way to determine your repair scope and cost. Call us to arrange a visit and we'll give you an honest account of what's involved.
MAINTENANCE
Routine care won't prevent every failure, but it can help identify issues before they become larger service problems. Maintenance cannot be promised as a guarantee against breakdowns.
See our Heat Pump Maintenance page for full service schedule guidance and professional checklist.
SERVICE AREAS
We provide heat pump diagnosis and repair across the Metro Vancouver region. Select your city for local installation and service information.
WHY CLIMAX ENERGY
We work on both central ducted heat pump systems and ductless mini-splits — and understand where problems originate in each configuration.
We diagnose the complete system — controls, airflow, electrical, refrigeration — rather than replacing parts based on the surface symptom alone.
Understanding how a heat pump should behave in heating and cooling mode, including defrost operation, is central to an accurate diagnosis.
Where a repair involves electrical components or supply, we coordinate that scope rather than treating it as a separate conversation.
We'll tell you honestly whether repair makes sense for your system or whether replacement deserves consideration — without pushing one outcome.
We serve Vancouver, Burnaby, North Vancouver, West Vancouver, Richmond, Coquitlam, Surrey and Langley for heat pump service.
FAQ
NEED HEAT PUMP SERVICE?
Tell Climax Energy what your system is doing and we'll arrange a heat pump service visit across Metro Vancouver.